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Faq

Faq

NECKLACES & CHAIN

For silver pendants, the chains can be chosen directly on the product page, during the purchase phase.
They are always available in different sizes.
The price difference will be highlighted to you before adding the product to the cart.
In bijoux, the chain is always already included.

 

THE RIGHT SIZE OF THE RINGS

The measures indicated are expressed in the Italian Measure.
If you know your finger size, you will find the available sizes on the product page. If you don’t know your finger size, you can calculate it by taking the inside diameter of one of your rings. See the conversion table. If you don’t already have a ring, you can go to a jeweler in your city and ask to know the exact size of your finger. Remember that for some models, especially the tall ones, it is advisable to buy 1/2 sizes more for better comfort.

 

HOW TO CHOOSE THE RIGHT SIZE OF BRACELETS

The sizes of the bracelets are indicated in their full length, i.e. including the clasp and the hooking rings.
If you know your wrist size, it will be easy to choose the right size for your bracelet.
For some semi-rigid knitted models, such as snake bracelets for example, the fit changes. It is necessary to add 1-2 cm to your wrist measurement.
If you have any doubts, please tell us the size of your wrist and the bracelet you would like to buy to know if the size is right for you.

 

CLEANING & CARE OF THE JEWELS

Has your jewel become slightly opaque when wearing it and no longer shines as before?
Don’t worry, it can happen. To ensure your jewelry is beautiful, wash it with water and neutral soap. Finally dry them well with a soft cloth. Nothing else is needed.
One recommendation: never, under any circumstances, use cleaning products for silver or other metals, which could be harmful and irreparably ruin your jewel..

 

OUR BIJOUX REMAIN BEAUTIFUL FOR LONG

Our bijoux are all of excellent quality. They are made of brass, rhodium-plated or machined. The processing technique allows the jewel to really maintain its beauty for a long time. Remember that perfumes, body creams, lacquers are harmful to our jewels. Take care to wear them only after spraying perfume or lacquer.

 

STERLING SILVER DOESN’T OXIDIZE

Our jewels are in chemically untreated silver, therefore they do not oxidize and do not darken.
To keep them always shiny, just wash them with soap and water, and dry them with a soft cloth. They will always be bright again.

 

ALLERGY & INTOLERANCE

All our jewels are really free of nickel and cadmium, another highly allergic element. You can wear them safely without any fear of annoying irritation or redness, whether it is Silver, Steel or Brass.
We often believe we are allergic to silver only because other products, theoretically in silver, have caused us annoying irritations. In all likelihood they weren’t completely or perhaps they were treated with chemicals that caused us irritation.
In fact, our products are really 925% silver and are never chemically treated. Therefore they exclude any possible form of allergy or irritation, as long as a real allergy to silver as a metal is not proven.

 

FREE SHIPPING

Free shipping Is provided only for Italy, the Vatican City and the Republic of San Marino for all orders over € 80,00.
For all the details visit the Shipping page.

 

GOODS EXCHANGE & RETURNS

The exchange of goods and the return are always charged to the customer, with the exception of an error in sending the goods or a defect in the item sent.
You can exchange or return items purchased within 14 days of receipt.
For items bought for Christmas, the time is longer. In this case, you can return or exchange items purchased in December within 10 January of the following year.
Before proceeding to exchange the goods, send a request by mail.
Click here for full details.

 

NATIONAL AND INTERNATIONAL SHIPPING

Shipments are made throughout Italy, in Europe, and in most non-EU countries.
If your location is not provided, contact us and we will find a solution immediately.

 

GIFT BOX

Gift wrapping is always free.
You can choose it directly on the article page, before adding it to the cart, or in the notes.

 

SIZE OF BRACELETS

The size of the bracelets always includes the closure.
In the case of snake bracelets, it is preferable to choose a size greater than your wrist of 1-2 cm. If you have any doubts, contact us.
You will find the options directly on the item page.

 

If you have not found the answer to your question, please contact us.
We are at your beck and call for any further information

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