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Faq

 

Necklaces and Chain

The price of bijoux necklaces often includes the chain, unless specified.
If you want to choose a different size, you can do it without any price change. During purchase, do not forget to tell us your size in the section "Notes". Standard sizes are 40, 45 and 50 cm.
In the category Silver, the chain can be chosen directly during purchase on the product page. The price difference, if any, will be highlighted before adding to cart.

The right size of the rings

I have seen a ring that I like. How could I know if it is the right size for me?
If you know the size of your finger, you'll find the measures available in the product page. If you do not know the size of your finger, you can calculate it by taking the inner diameter of your own ring. See the conversion table.
If you do not already have a ring, you should go to a jewellery in your city and ask to know the exact size of your finger.

Cleaning & care of jewelry

After wearing many times, your jewelry could be slightly opaque and does not shine as before. Don't worry, it's normal.
To ensure your jewelry their beauty, wash it with mild soap and water. Finally dry it thoroughly with a soft cloth. It is not necessary another.
One recommendation is not to use, in any case, cleaning products for silver or other metals, which could be harmful and damaging irreparably your jewelry.

Will the bijoux remain beautiful for a long time?

All of our bijoux are made in excellent quality brass.The processing technique allows the bijoux to maintein their beauty for a long period.
Remember that perfumes, body creams and hair spray are harmful to our jewelry. Take care to wear them only after spraying perfume or hair spray.

Is it true that silver will oxidize?

No, it is not so. The silver tends to oxidize only when treated with chemicals. Our jewelry are in untreated silver, so they do not oxidize and not to darken. To keep them shiny, just wash with soap and water, and dry with a soft cloth. They'll be always back bright.

Allergy and intolerance

All our jewels are truly nickel-free and cadmium-free, another element strongly allergic. You can wear them comfortably without any fear of annoying irritation or redness, whether it be of Silver, Steel or Brass.
Is often believed to be allergic to silver only because other products, probably not silver, have caused irritations. In all likelihood were not completely in silver or perhaps have been treated with chemicals that have caused irritation.
In fact, our products are truly 925% silver and have never chemically treated. Therefore it exclude any possible form of allergy or irritation, as long as it is proven as a real allergy to silver metal.

Free shipping

Free shipping Is provided only for Italy, the Vatican City and the Republic of San Marino for all orders over € 70,00.
Orders will be shipped with Express 24h.
For shoes orders, goods exchange and returns are alwaysfree.

Goods Exchange & Returns

Italy, Republic of San Marino and Vatican

The goods exchange is free, and you can choose any other item to replace the item purchased.
Returns are free only for shoes.
Click here for full details.

EU Countries

The goods exchange and returns are always charged to the customer, except error in sending the goods or a defect in the article sent;
Click here for full details.

Extra UE Countries

right of withdrawal and exchange goods are not permitted.

Time for Goods Exchange & Returns

You can exchange or return items purchased within 14 days of receipt.
For items bought for Christmas, the time is longer. In this case, you can return or exchange items purchased in December within 10 January of the following year.
Before proceeding to exchange or return the goods, send a request by mail. Click here for full details.

Gift box

All items are automatically shipped with gift pack. The gift pack is always free.

 

If you have not found the answer to your question, please contact us.
We are at your beck and call for any further information.

 

Arya by Sabryna di S. Cecchini - P.Iva IT03089940120 - Tutte le foto riprodotte sono coperte da Copyright.